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Web Support


Calling all friends and customers with a website designed and developed by eaW Limited.

In these unprecedented times the team at eaW Limited are still working to protect and ensure your websites are working and are live online.

However, with increased internet traffic from millions of people working from home, we are concerned that many of the websites we operate have NOT been backed up or updated under any of our 3 tailored BACK-UP AND PLUG-IN Website Support Packages.

For those customers who already benefit from one of our BACK-UP AND PLUG-IN Website Support Packages, this does not apply to you.

All BACK-UP AND PLUG-IN Website Support Packages are designed to ensure your website is backed up on a daily, weekly and monthly basis and all Word Press plug-ins are equally updated and installed, tested and put live on your site.

Without this protection, you are not covered, unless you are still under your 3 months website warranty.

It is not guaranteed that your website will not be corrupted, hacked or experience database issues. With a BACK-UP AND PLUG-IN Website Support Package, we can drastically reduce this risk.

STANDARD ‘BE SAFE’ SUPPORT PACKAGE

Benefits include:
• One Monthly back up of your website to protect from database crashes.
• Re-installation of website from database breach.

MONTHLY ‘BE SAFE’ SUPPORT PACKAGE

Benefits include:
• Monthly security scan

– Checks for any vulnerabilities in the website.
• Daily Backups
– 7 Nightly remote backups, 4 Weekly remote database and file backups.
• Monthly managed plugin updates
– Monthly updates, this helps to ensure the latest version of any installed plugins are used.
• Monthly managed WordPress updates
– We handle any updates to the main Word Press system required on a monthly basis
• Uptime monitoring
– Our systems will check automatically every 5 minutes from multiple locations that the site is up, and notify us of any issues. Should a problem be identified we we will then work to resolve this as soon as possible.

(Please note structural and non back-up or plug in issues will be charged at an hourly rate)

WEEKLY ‘BE SAFE’ SUPPORT PACKAGE

Benefits include:
• Weekly security scan
– Checks for any vulnerabilities in the website.
• Daily Backups
– 7 Nightly remote backups, 4 Weekly remote backups, 6 monthly remote backups.
• Weekly managed plugin updates
– Weekly updates, this helps to ensure the latest version of any installed plugins are used.
• Weekly managed WordPress updates
– We handle any updates to the main Word Press system required on a monthly basis
• Vulnerability patching if a known vulnerability is announced.
• Uptime monitoring
– Our systems will check automatically every 5 minutes from multiple locations that the site is up, and notify us of any issues. Should a problem be identified we we will then work to resolve this as soon as possible.

(Please note structural and non back-up or plug in issues will be charged at an hourly rate)

BUY A SUPPORT PACKAGE HERE

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