Web Support
Calling all friends and customers with a website designed and developed by eaW Limited.
In these unprecedented times the team at eaW Limited are still working to protect and ensure your websites are working and are live online.
However, with increased internet traffic from millions of people working from home, we are concerned that many of the websites we operate have NOT been backed up or updated under either of our 2 tailored BACK-UP AND PLUG-IN Website Support Packages.
For those customers who already benefit from one of our BACK-UP AND PLUG-IN Website Support Packages, this does not apply to you.
All BACK-UP AND PLUG-IN Website Support Packages are designed to ensure your website is backed up on a daily, weekly and monthly basis and all Word Press plug-ins are equally updated and installed, tested and put live on your site.
Without this protection, you are not covered, unless you are still under your 3 months website warranty.
It is not guaranteed that your website will not be corrupted, hacked or experience database issues. With a BACK-UP AND PLUG-IN Website Support Package, we can drastically reduce this risk.
Monthly ‘BE SAFE’ WordPress Maintenance Plan
Benefits include:
Monthly ‘BE SAFE’ WordPress Maintenance PlanThis monthly plan covers the routine care of your WordPress site so it stays secure, backed up, and up to date. We handle scheduled updates, security checks, backups, and uptime monitoring, and we respond to critical issues if the site goes down.The details below set out what is included and what falls outside the plan.
Benefits include:• Monthly security scanWe scan the site for known vulnerabilities and malware. Any issues found are reviewed and addressed as part of the monthly maintenance.• Daily remote backupsNightly off-site backups of files and database, with 7 daily copies and 4 weekly copies retained so we can restore quickly if needed.• Monthly managed plugin updatesInstalled plugins are updated each month so the site stays current, with basic checks after updates.• Monthly managed WordPress core updatesWe apply required WordPress core updates on a monthly schedule and verify the site afterwards.• Uptime monitoringThe site is checked every 5 minutes from multiple locations. If it goes down we are alerted immediately and work to restore it as soon as possible.
Response timesCritical issues (site down or security incident) are actioned as a priority during UK business hours, typically within a few hours of being identified. Non-urgent items are handled as part of the scheduled monthly maintenance.
Not includedThis plan does not cover new features or design work, content changes, custom development, theme updates unless agreed separately, or support for third-party plugins beyond applying available updates. Work outside the scope above can be quoted separately.
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Weekly ‘BE SAFE’ WordPress Maintenance Plan
Benefits include:
Weekly ‘BE SAFE’ WordPress Maintenance Plan
This weekly plan covers the routine care of your WordPress site so it stays secure, backed up, and up to date. We handle scheduled updates, security checks, backups, and uptime monitoring, and we respond to critical issues if the site goes down.The details below set out what is included and what falls outside the plan.
Benefits include:• Weekly security scanWe scan the site for known vulnerabilities and malware. Any issues found are reviewed and addressed as part of the weekly maintenance.• Daily remote backupsNightly off-site backups of files and database, with 7 daily copies and 4 weekly copies retained so we can restore quickly if needed.• Weekly managed plugin updatesInstalled plugins are updated each week so the site stays current, with basic checks after updates.• Weekly managed WordPress core updatesWe apply required WordPress core updates on a weekly schedule and verify the site afterwards.• Uptime monitoringThe site is checked every 5 minutes from multiple locations. If it goes down we are alerted immediately and work to restore it as soon as possible.
Response timesCritical issues (site down or security incident) are actioned as a priority during UK business hours, typically within a few hours of being identified. Non-urgent items are handled as part of the scheduled monthly maintenance.
Not includedThis plan does not cover new features or design work, content changes, custom development, theme updates unless agreed separately, or support for third-party plugins beyond applying available updates. Work outside the scope above can be quoted separately.